FAQs
This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.
WHAT ARE SHIPPING TIMES AND COSTS?
Shipping & Returns
Order Confirmation
Once you place your order, you will receive an order confirmation email confirming that your order has been successfully received.
After your order is placed, we check product availability and confirm that your item(s) are ready for shipment. If any item is unavailable, we will contact you via email.
Order Shipment
In-stock orders are processed and shipped within 2–4 business days.
Once your order leaves our warehouse, shipping confirmation and tracking details will be sent to the email address provided at checkout.
If you do not receive a tracking number within 5 business days of placing your order, please feel free to contact us at info@graceeradesign.com.
Damaged Items
Please inspect your package upon delivery. If you notice any damage, we recommend noting it at the time of delivery.
If your item(s) arrive damaged, please email photos of the damage to info@graceeradesign.com, and we will assist you as quickly as possible.
Cancellations & Returns
You may return your order within 14 days of the delivery date.
Cancellation requests for orders that have not yet shipped will be reviewed and handled accordingly.
For orders that have already shipped, return shipping costs are the responsibility of the buyer.
Refunds will be issued to the original payment method used at checkout once the return has been approved.
Customer Care
At Grace Era, we are committed to providing a smooth and enjoyable shopping experience.
If you have any questions or need assistance, please contact us at info@graceeradesign.com
WHAT PAYMENT METHODS CAN I USE?
Shella accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
